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Privacy Policy

Last Updated: April 1, 2024

1. Introduction

At Grill'd Geo ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website grillds.com (the "Site"), use our mobile application, or place an order for our products and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on our Site
  • Place an order
  • Sign up for our newsletter
  • Submit a contact form
  • Participate in promotions or surveys

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Payment information (processed securely through our payment providers)

2.2 Automatically Collected Information

When you access our Site or use our services, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited
  • Time and date of your visit
  • Time spent on pages
  • Referring website

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve your experience, understand user behavior, and enable certain functionality.

Types of cookies we use include:

  • Essential cookies: Required for the basic functionality of our website
  • Analytical cookies: Help us understand how visitors interact with our website
  • Functional cookies: Allow the website to provide enhanced functionality
  • Advertising cookies: Used to deliver relevant advertisements based on your interests

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Site.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Create and manage your account
  • Provide customer support
  • Send transactional emails (order confirmations, delivery updates)
  • Send promotional communications (if you've opted in)
  • Improve our products and services
  • Analyze website usage and trends
  • Protect against fraud and unauthorized transactions
  • Comply with legal obligations

4. How We Share Your Information

We may share your personal information with:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Delivery partners
  • Marketing and analytics providers
  • IT and hosting providers
  • Customer support services

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and/or becomes subject to a different Privacy Policy.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

We use industry-standard encryption technologies when transferring and receiving consumer data. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access and receive a copy of your personal information
  • The right to rectify or update your personal information
  • The right to erase your personal information
  • The right to restrict processing of your personal information
  • The right to object to processing of your personal information
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

9. Third-Party Links

Our Site may contain links to third-party websites and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any sites you visit.

10. Updates to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: